Finally, they admitted that the spa that I purchased did NOT have the audio system. From the grocery store to the park to family road trips, your dog is always by your side. Here well discuss common problems and how to address them. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. As of now Im not sure if it will ever be a reality and not just a money scam. * I know nothing about these names but I think they are linked by distribution or "factory outlet" marketing ? They are made In Tennessee under a number of names. Full Foam. It appears that access is not available on two sides of the spa. Our entire business has been, and continues to be, affected by the global pandemic, Hatley says. Upon receiving it home and after the installation I realized that what I purchased is not what I received. While cracks can cause leaks, scratches can cause discomfort for users and become grooves for collection of debris and bacteria. They continue to manufacture and sell their Dr. Wellness Spas brand as well as their Tranquility Spas brand. Stay away from Catalina Spas!! WePlay Esports is a tournament organizer which combines the best practices of esports and entertainment. LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. They are owned by Watkins Wellness. There was correspondence between a representative and the customer with an offer being made. Grow your business. Well guide you through the process. The lights on the whole back side aren't working, so LPI ships me the replacement lights without the front panel, and hasn't contacted me to update me on the service timeline. After seeing their 1 star review rating I have to say that is too high. lpi aqua living. To The Trade. Bluetooth Waterproof Audio with built-in speakers & subwoofer - INCLUDED. Thanks for the comments the site has a big array of models and I'm not sure we are talking of Dr Wellness or Catalina, Every thing that company touches is garbage, bests words I can use to describe LPI is..dumpster fire. Fortunately, we are blessed to be on the right side of what this has done in our industry. It's very frustrating as we paid cash for this item, I've been patiently waiting for them to fix this issue as it has been almost 7 months of date of purchase. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. Is there any information that might be available, so that we might better assist? I have a Huion H610 Pro V2. I am ready to drive this back to them. We waited months to get it, got the Catalina delivered, and took 8 months to service it, only to hear it would not work had to be replaced, they replaced it and it still doesnt work, now we have to get an attorney 14,577.77 spent and no working hot tub for over a year, worst experience for any purchase and now have to fight them, 2nd hot tub has been here 2 months and it still does not work.. DO NOT TRY TO SAVE MONEY, RUN!! Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Very sketchy but they have no problem charging me monthly payments while I am left to wonder if this is even a legitimate company. See our Beginners Guide to Buying a Hot Tub. Take a virtual of one of our Aqua Living Factory Outlet showrooms. We are still facing unprecedented demand for our product, with no signs of things slowing down. Aqua Living is looking for a competent Inventory . Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. The manger told me that they were having issues shipping tubs on their sides and that mine was in fact shipped on its side. Catalina got bought up by LPI in the last year. On sale for only $4699! Jul 28, 2020 LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. If I would have read these BBB complaints I would have never bought from yall. . This field is for validation purposes and should be left unchanged. Turbo Seat Technology - at least 2 seats have the same or better jet pressure than a 220V spa. The cover seal wasn't even touching the tub as it was shipped. The Best 4 Person Hot Tubs Top Home Spas in 2023, 3 Amazing Luxury Hot Tubs and Premium Spas. Now that winter is back we are seeing all the signs of last year. Being able to chat with other residents becomes an important part of many peoples . There has to be a law against being 2-3 months late to deliver merchandise and expecting payment. He found a wire was not connected at the factory. The SCC is responsible for reviewing and voting on all pool, spa and hot tub standards to be approved by the American National Standards Institute. Read more about 5 Ways Hot Tubs Improve Your Health! The customer and salesperson have since been in communication following the holiday season and vacation. I bought my hot tub in June of 2022; they told me it would be in by July 9th the 9th came and we had no communication stating the delivery date was going to be late. BBB is here to help. AQUA LIVING FACTORY OUTLETS Response Sep 15, 2020. . Evergreen Place offers activities at their location for residents. I paid cash for the spa 18 mos ago and it is never worked properly and they refuse to come out and fix it. We look to resolve this as quickly as possible. Home; Shops; About Us; Contact; Careers; Service Request; LPI Inc. builds our entire line of products from our 320,000 square . Its already three weeks past the original estimated delivery date!! I have had nothing but problems with this tub since then. This has incurred a significant cost as well as we should not have to be adding water every week. Once we filled the tub we noticed that the Tuff cover does not sit correctly on the tub and it leaks out hot air and makes it so we have ice build up. "Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers," he says. LPI is also moving away from dealer-based sales and going customer-direct. Just like any other component of your hot tub, the pillows are best protected by a clean filter, clean spa and proper chemical treatment. Spas & Hot Tubs Factory Direct Prices - Aqua Living Factory Outlets Get the best HOT TUB at the BEST PRICES We are proud to provide an oustanding level of service, quality products, and competitive prices. Give away 20,000 free hot tubs lol. Spa Repair & Swim Spa Maintenance, Some Common Types of Hot Tubs and Popular Spas, The Best 4 Person Hot Tubs Top Home Spas in 2023, 5 Unique Valentines Day Hot Tub and Spa Experiences, Are Swim Spas High Maintenance? How much is a. 151 customer reviews of Aqua Living Factory Outlets. My Hot Tub was ordered 5/21/2020 and was not delivered until 10/8/2020. We are proud to provide an oustanding level of service, quality products, and competitive prices. Wonder what the long-term implications on quality, service/warranty is. People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. Thats just insane for a person being 5 days late to make a payment. ), then we have the best 4 person hot tubs for you! I ordered my hot tub on 8/14 and was told it would be 7 to 12 weeks. There is no way this company will remain in business with these types of complaints. I ordered a Catalina Luxury Berkshire model from Aqua Living Factory Outlets in Reno NV on 7/2/22. 5% would be over a 400$ late fee. Staples hold the wood frame together. LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. We told them at that time that we had called and cancel our order and received a confirmation. Thanks for your review Jerry. With detailed information on each of the hot tubs,you will discover new features and what to lookfor when picking out your dream spa. Dig through our best stories from the magazine, all sorted by category for easy surfing. EVERYONE I have dealt with in this company has lied to me. The right tub can make all the difference to your mental and physical health. They are all under 5k. I know of a few dealers that sold Catalina swim spas before they were sold to LPI, and have since stopped selling Catalina because of leaks and other frequent quality control issues. Terrible quality control and customer service. LPI is a dynamic . I told them I knew I was out of warranty, wasn't wanting anything free but needed to know who to call. I'm not sure who has the better job at LPI, their CEO or **** in shipping. Fill out the form to download your instant rebate and FREE buyers guide! The right chemical mixture is critical in keeping the water quality of your spa at a safe and pleasing level. When shopping for a hot tub, the number of choices can seem overwhelming. We even offer swim spas for athletes and physical therapy. Visit Website. I come to find out this control panel is a known defective component but they continue to ship out the same control panel. They agreed to send me a list of technicians in tennessee that might come look at it. SHOP NOW AMAZING DEAL ON 6 PERSON HOT TUB Get this 6-Person Hot Tub with 51 powerful jets! Your warranty case ******, has been opened. We have retail stores that we own, and we have dealers in the same markets, meaning we're somewhat competing against our dealers, Hatley says. Join other industry pros who get pertinent, fast-reading nationwide stories delivered twice a week to their inbox with AQUA Today. Your new hot tub is a major financial investment. Still gathering info on the tub my friend got. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. This is the bomb!!!!! Spas - Aqua Living Factory Outlets Home > Spas Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. Take a look at Everything Under the Sun's educational offerings, exhibitors and more. Have u received your hot tub yet??? We purchased an aqua living spa November 2021. He stated as seen on page 2 of the 7 pages, that the bar is built in and shouldn't be an issue. Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. Since then the hot tub has not functioned properly. Fortunately, issues with your spa heater are often easily fixed. Luckily, knowing just a little bit about the different types of hot tubs available can make your decision much easier. I was told it would go into production in two weeks (even though it was already supposed to be in production). I need a part for the hot tub to be functional and have been waiting for months for it to be in stock (lpi told me it was just backordered) . Status: Resolved We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. At Aqua Living Factory Outlets 0ur spas introduce new levels of comfort and relaxation into your life. My purchase date was 10/30/2020, We were promised delivery By February 2021. lpi aqua living. We have had to replace two motors, a 60amp circuit breaker that it blew due to the motor constantly running because of the cover issue. Good Luck with that. Everytime I talk to this company I want to throw the hot tub out in the street. Easy, done. I ordered my hot tub from them on June 17th, I got an update today that I might have it by Dec 5th, I a dont think I will get it this year. Now they won't return my calls or emails. When a technician was assigned to adjust the cover, he loosened the bolts and the cover fell about an inch or more down onto the tub. 520B E Hebron St. Charlotte, NC 28273-5989. I never asked to cancel the order only to get my tub. Dr. Wellness Spas is already recognized as the Spa Manufacturing Industry leader in providing unsurpassed energy efficiency and our exclusive Patent-Pending HeatFlow Technology makes a great hot tub even better! 459 customer reviews of LPI Inc.. One of the best Manufacturing business at 506 Twin Oaks Dr, Johnson City TN, 37601 United States. BBB Business Profiles are subject to change at any time. Numerous emails and messages went unanswered to **** from customer service. They also delivered it with the wrong cover, we wanted the soft cover with the lift, and they delivered it with the hard cover. Re: Curious about LPI / Aqua Living / Dr Wellness. I have never been lied to so often by so many people in my life. LPI Eliminating Dealer Program. Early on I was told to expect a delay due to covid. on 5 Unique Valentines Day Hot Tub and Spa Experiences, on Are Swim Spas High Maintenance? We do not work for this company nor represent them, but we like many others, are searching for a good quality hot tub brand. . My husband who has experience in a cool industry you could tell that it was used and had been repaired so they were dishonest with us from day one. Aqua Living Factory Outlets LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Ultimately, we see our most successful path in the USA through providing our products direct to the consumer, Hatley says. During the pandemic, I lost my job and worked with LPI on payment arrangements. Its purpose is to strengthen the They are on Craigslist in my market. I purchased a tanning bed in 2017 for 2300.00. Most of them are also by appointment only and are warehouse locations rather than big fancy showrooms. Did you ever receive it?? So he came out again. This demand led LPI to make what Hatley says were very tough decisions about the future of the company. This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. So they obviously didn't test it. 2.5 Baths. After establishing contact with LPI spa parts (******), we were able to get the panel ordered (#XXXXX) on or about May 11, 2022 and were informed it would take 4-6 weeks to manufacture and ship the panel. ***** and **** Fortunately, its relatively easy to restore the wooden panels around your hot tub. It came in December of 2021. . A hot tub that doesnt heat properly is understandably frustrating. On Wednesday 8/22/22 LPI, INC called us and asked when would be a good time to deliver the hot tub. The address on the receipt for the hot tub has not received a completion report and out local post office does not deliver mail there yet. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. Based on published estimates, we believe that there are approximately 42,000 patients in the United States and 67,000 patients in Europe living with WAIHA.

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