viagogo cancelled concert refund10 marca 2023
To be a member of this Site, You must agree to accept the terms in this Agreement. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. If an event is moved and you cannot make the rearranged date, you should be entitled to . 6.11 Permitted use. Viagogo had a selection of how much did you want to spend for a ticket. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Top Class Actions is a legal news source To sell tickets, a Seller lists the tickets in the Site database. Viagogo-cancelled event and refunds. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. I have no ideal why a law suit has not come up sooner. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Join The South Shore Hospital Data Breach Class Action, Today! . You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. By clicking a link you are consenting to this. Why do my tickets have someone elses name on them? 2.7 Payment Authorisation. . The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. This company is a total scam. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. The tickets were bought by me as a present for my mother and parents-in-law. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Tickets may be substituted with comparable or better seat locations without the Buyers approval. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . It will stay valid for the new date. I have lots of interesting documentation. Best regards, Viagogo team. . The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. When listing seated tickets, all tickets in the same listing must be consecutive seats. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. Yes, add me. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. Why is the price printed on the ticket different to what I paid? Romeo Santos Concert Tickets. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. All sales and bids are final. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. 2.16 Claims under the viagogo Guarantee. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. Romeo Santos Tour 2023. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. We will contact you. By using our Site, You agree to accept this Agreement. They gave me complete nose bleed seats. spiritus Forumite. 5.2 Violations, Termination and Suspension. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Mar 1, 2018. But gave me only option was to relist on their site or go to resceduled date. says firm changed policy to deny refunds if tickets can be used in 2021. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. . I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. Viagogo will never pay you after you sold your tickets and you can never get back your money. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. Which? Far too many 3rd parties in there. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. 1.1 Introduction. 6.8 All Sales are Final. Not only no refund. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. 3. Can Australians join in? Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. They did not send me my ticket information until the day before the concert. 2. Only to be given the run around. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. 4.2 Stolen Property. To open a dispute: 1.Log in to your PayPal account. To register, You must provide your real name, address, phone number, and email address. Thus, the ticket price shown (before our fees) may include Tax as appropriate. We will also add Tax on our fees as applicable. We disagree with such restrictions and think they are not beneficial to fans. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. contends that Viagogos action is in direct violation of the companys stated policy. Mtley Cre Concert Tickets. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. Take a photo of a faulty item and add a brief description. About Us Nelnet Servicing Data Leak Your Personal Information At Risk! Taking this information, will will help rectify you complaint! Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. 3.3 Laws and Regulations. . Join The National Math and Science Initiative Class Action, Today! Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. viagogo is a global online marketplace for live sport, music and entertainment tickets. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Due to extreme weather conditions, our phone lines are currently closed. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. 2.8 Notification. and that I would only receive a refund if the concert was cancelled etc. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. However during the pandemic the response times may slow down. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Rufus Du Sol Tickets. The 33-year-old announced . Melissa Taylor paid over 270 for two Wireless Festival tickets in June. 7.1 Ownership of Intellectual Property. If you fancy a viagogo event roulette then use this company. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . This is the easiest way to get your money back. I am based in Indiana. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere.