clipper pending passes10 marca 2023
What happens if my transit benefit order will exceed the $300 cash balance limit? What's the difference between cash value and BART high-value discount (HVD) tickets? Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. It currently shows I have the amount in the pending passes area but shows I have it in cash value. 2020, Metropolitan Transportation Commission. On our international route, the Victoria Clipper V also offers onboard duty-free sales. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. There is a 50 cent surcharge per trip for paper tickets. Try tagging your card again. Choose to stay logged in or to log out. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Please allow ample time in your schedule to check in required luggage. You can also add value through the Clipper app. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Proof of payment is required. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. The Victoria Clipper V vessel is a passenger-only ferry. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. As others have said, it's RFID interference with other cards that's likely the problem. To find out more information about replacing an RTC card, please visit 511.org. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. How long do I have to pick up the value before it expires? Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. On the cable car, the conductor carries a handheld card reader. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . 877.878.8883. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. What should I do if my card is lost or stolen? Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. Your 31-day pass becomes active the first time you use it to pay a fare. There is a 50 cent surcharge per trip for Blue tickets. Visit clippercard.com and buy online. Was I supposed to activate it somewhere? To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. If you want to change your class of seating, you will need to reach out to our Reservations team. Choose an Option to Begin Planning Your Trip. TDD/TTY: 711 or 800.735.2929. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). What if I buy a new 31-day pass before my current pass expires? What does it mean to pick up my value and why do I have to wait to do it? Be sure you tap on Caltrain's platform. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. BART is primarily selling paper tickets from the vending machines. RTC Card and Accessibility. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. Make sure you always have a current email address on file. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. The reason for this has to do with how much space unused orders take on their computer system. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. Im so glad that I dont have to go into the office the last two weeks. Use the same ticket when you exit. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. Limited-use tickets are not available on phones. Log in to your Clipper account. What if Im having trouble using my Clipper card at a bike share station? This page includes protecting your privacy and information retention. While Clipper is used to pay for BART, it is not a BART product. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. What is the best way to tag on the new Clipper card readers? If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. For a quicker response, we strongly recommend reaching out via our contact us form. This is just another barrier to transit: an opaque payment system. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. You can also modify your booked seats at anytime by visiting our seat selection portal. This site is protected by Google's invisible reCAPTCHA. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. HVD applies only to BART rides. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. To find the cost of a particular BART trip, use the BART Fare Calculator. We recommend arriving at least one hour before your ferrys departure. 2023 Clipper Vacations. The programgives qualifying adult riders a 20% discount on BART trips. Once you do that, it will show up in your account. See the Apple Pay How-To page for more details. Your session is about to expire due to inactivity. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. No. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. We've made it easy with quick guides to every service on Clipper. Robbins parking lot locations are also available for overnight parking. Yes. However, there are 3 Clipper vendors at SFO. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. Log in to your Cilpper account with the email address we have on file and provide an updated email address. You will select your seats when making your booking and may choose between the lower or upper deck. Can I get a Clipper card before I arrive? Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Please visit theGovernment of Canadas websitefor more information. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Please plan accordingly and allow sufficient time. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. Sign up for year-round getaways, special offers, and more. Account Management. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. I have loaded a lot of money on a clipper card through the website months ago. Yes, there is. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Vista Panoramic Upgraded window seats in Vista Class. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. Outdoor Activities, Tours, Boat Tours & Water Sports, More. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. Check out our virtual tour of the Victoria Clipper V! Key Clipper information translated to Spanish. Center the card or device over the "Tag Here" graphic on the screen. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. Clipper: Clipper is the all-in-one transit card for the Bay Area. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. We do allow walk-up day-of guests to purchase tickets if space allows. No input is required. Select Clipper card and follow the instructions to add a card and load value. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Final boarding is 15 minutes before the scheduled departure time. If your card is registered, contact us so we can block your card from further use. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. For iPhones, theantenna is in the top third of the phone. Purchase at various retail locations , including BART and Walgreens. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. If you already have a card, you can choose to set up Auto-Reload when you load value online. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. This means we couldnt process your payment for automatic reloading. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. You can use our automated phone service 24/7 to check balances and pass expiration dates. My card/value was blocked due to an expired credit card. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. If you have a monthly pass, it will obviously expire at the end of the month. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. Clipper on your phone. The money is still missing. This page includes how it works, mobile payments and Clipper mobile app. If the condition evaluates to false (.F. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. . Fares are based on distance traveled. Phone. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. The correct fare will be automatically deducted and tickets with remaining value will be returned. Select "Transit card" and "Add Clipper card". Phone. Discounts; Where to Use; Follow. The exception is BART HVD, which will be available the following day. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. It depends on how you buy your pass. Failure to provide such evidencemay make you inadmissible to Canada. I'd like to plan my visit to the Bay Area in advance. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. For account-related Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. You can use Clipper cards on all Bay Area transit agencies. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. We will send an email to confirm that you have updated information in your account. TDD/TTY: 711 or 800.735.2929. See the. Privacy Policy. Please submit all travel cancellation or change requests through our Contact Us page. Once youve activated your Auto-Reload, youll be able to see it in your account. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. See the, To add a card to your Android phone, open Google Pay and click the + sign. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. Pay With When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Use your Clipper card on all Bay Area transit systems, including Muni. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. The most you can load online at any one time is $255. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. Should you want to change your booking in any capacity, a $15 USD fee will be charged. Set up is easy and can be done on the spot or in advance while you are at home. Cash value and transit passes are not interchangeable. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. Phone: (213)-204-2900. Dumbarton Express. Transit Agency Tips. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. Choose to stay logged in or to log out. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. No. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). We will automatically send a declined payment notice to the email address in your Clipper account. No. Please enter the ages for all children 18 and under. After your second tag, the card reader will display a message that your initial tag was refunded. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. I loaded value online, but when I tried to use my card, it wasnt there. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Registered cardholders can report lost, stolen or damaged cards and request replacements. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. Call us 800-888-2535; Contact us; Enter search term: Go. Yes. Keep your phone handy in case an inspector asks to see your fare. Yes. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Learn more about Clipper START and how to apply here. Log in to your account to add a Backup Payment method. Please call 800-888-2535 or submit your request via our contact us page. Our terminal in Victoria is currently open 10:00am 5:00pm. Economy Panoramic Upgraded window seats in Economy Class. Why wasnt I notified this would happen? All FRS Clipper employees and crew are fully vaccinated against COVID-19.
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