bt openreach engineer working hours10 marca 2023
10. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. - Providing data governance through all operational teams in order to maintain and improve data quality. Response was given fairly soon after initial slection. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. . Answered 26 October 2019 You will work long hours and not get paid for them . normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . Overtime is usually available so the minimum . There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The difference between the engineers was night and day. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Help and support; Contact BT; Back. If this happens we'll text you, call you, or send you an email to arrange another appointment. If you cant change your appointment, chat online or call us and we'll do it for you. The engineer said you should only have one line and said to get rid of the other. The fault is due to theft, loss or removal of equipment. If the work is complex, Openreach will take longer to do all the external work. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. They will discuss this with you before starting any work. To change your appointment: You can also easily change engineer appointments using the BT Business app. What is a Fibre to the Premises (FTTP) Service Identifier? Within 10 working days, Openreach will have completed their survey. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Well, by fiddling around on the Internet you have found me! VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. It was reported a yesterday (I think). 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. The ISP said it can take up to 72 hours. Theyll aim to do this within 5 working days of you placing your order. Openreach will then be in touch to arrange when they can complete the work at your premises. Its not BT Openreach, its simply Openreach, a BT Group company.. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Just click on. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. sector, For global You might not need a visit, just the right advice and help to identify the problem! When you report a fault, we try and assess whether therell be a charge or not. 13h08. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. All depends when your manager wants you I guess. bt openreach working up a pole today. That's usually four or five days a week between Monday and Sunday. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. Noisy faults often dont show up on a line test result. Well send you a confirmation email with your appointment date and time slot. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. I also get time for classroom learning which hopefully . Asked 22 May 2022 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In 1987 I began a career as a British Telecom Engineer. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Was the First Engineer who the complaint was about actually a Qube Engineer? If you currently work for the BT Group please apply directly through the Internal jobs board. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. I'm wondering will there be engineers working on a saturday? 15h06. Replying to . "Where talent is a dwarf, self-esteem is a giant. Contact BT. These cookies track visitors across websites and collect information to provide customized ads. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. First, Openreach will send an engineer to assess how much work is needed. Do I have to pay for this visit? (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. these comments are my own and in no way represent any company that i may or may not be linked too. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Moving home . I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. Well remotely activate a port on the ONT. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. Its a good idea to make sure youve got the relevant property insurance to cover such instances. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. They showed their strength but on Monday they will show their generosity. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Members of the Communication Workers Union (CWU), including call centre. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Faulty equipment like a telephone or router not covered by a maintenance contract. You also have the option to opt-out of these cookies. 30-03-2021 on . Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. The fault isnt due to fair wear and tear. Work experience gained by working for Openreach is truly respected in its particular field by other firms. Replying to . We don't ask for any formal qualifications. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. But opting out of some of these cookies may affect your browsing experience. The installation takes around three hours and the Openreach engineer will need access to your property. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. Darlington, United Kingdom. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. ", http://www.speedtest.net/my-result/3167201384. Myself and my team cover the whole of the UK. The union was . The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. This website uses cookies to improve your experience while you navigate through the website. This has been a nice experience and I wish the best to Arran in finding work.. Log into order tracker using your BT ID or order reference and postcode. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Skype involved a presentation, then a capability and suitability assessment. Sustainability, Northern (adsbygoogle = window.adsbygoogle || []).push({}); Youll be sent a new hub, so keep it somewhere handy. This cookie is set by GDPR Cookie Consent plugin. Can Nigeria's election result be overturned? You might not need a visit, just the right advice and help to identify the problem! We need our broadband but have been told that it could take days to fix. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. The live chat person wasn't at all helpful and actually closed the chat without resolution. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. . What tips or advice would you give to others applying to BT? Ex open reach engineer here, up until 5ish years ago. So, here's where it all started working as a Phone Engineer. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Normal for Openreach is 5 days a week 7.12hours a day. on Ask questions and share tips with other people 24 hours a day. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. business and public sector, Media Need to change your appointment? Theres no charge for most engineer visits. Complex Engineering Reception and Triage. How long is the appointment? The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Their service has stopped working and it is not fully fixed after two full working days. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. The cookie is used to store the user consent for the cookies in the category "Other. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). 8.40 for each calendar day that the service is not repaired. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. . Announcements, Guides & Community Updates. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. If you arent available, someone over 18 will need to be around. 22h52, Hi. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. The engineer first needs to turn on the cable that runs from the street cabinet to your property. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Working from home no service passing the buck. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Damage caused during a break in to your premises. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. 22h. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Ring sky told an engineer will come out in the next 48 hrs. Your working hours Our engineers work 37.5 hours a week. What are the time slots for Openreach engineer appointments? Ask questions and share tips with other people 24 hours a day. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. It says: Were very sorry about the problem with NJs broadband service. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Work Experience. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. I interviewed at Openreach (London, England) in Sep 2020. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. After a . Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. 01-04-2021 on I know this because I have 26 years of experience tracing all kinds of faults. Talk about pass the buck BT! This cookie is set by GDPR Cookie Consent plugin. If you already have an ONT, its very quick to get connected. We use cookies to optimize the website, no personal information is stored. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help.