stubhub refund policy change10 marca 2023
I called ticket master and all the floor seats were sold out!! Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". Was there fraudulent activity with my tickets ? Thanks. So you don't think it's possible the original buyer got refunded and we just don't know about it? So people can't just change their mind last minute or have access to the tickets and then try to get a refund. Select Sell tickets from the three dots. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. Keep asking to speak to someone higher! Bonnie cancelled. What are you going to do to help your customers? Stubhub sucks! The festival would issue them a new wristband and cancel the "lost" one. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Once we have clear actionable next steps, we will be sure to notify our fans via email! "We were only allowed 120 percent credit toward future concerts, not refunds. There were two artists scheduled to perform. People have to make mistakes all the time and this was a mistake. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. If you sell on Stubhub they will waive the sellers fee. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. I will never use stubhub again. I'm not paying $176 when stub hub messed up my order. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. It . I'm out $282 because stubHub won't stand refund. 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Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Terrible Service! Fans outside of North America are defaulted to a refund. Stubhub policy on refunds is ridiculous. News Corp is a global, diversified media and information services company focused on creating and distributing . The 3 tickets totaled close to $600. and did I get a refund?!? Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! The suit explains how StubHub has changed its. I WILL NEVER USE THIS SERVICE AGAIN. "I finally got a supervisor on the line and he said 'No. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. I do not want someone to buy my tickets without the same disclosure available. That's not their fault, that's your fault. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). Want to pick up my tickets from a UPS store. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. the issue is on her radar and anyone affected should file a complaint with her office. They were for the correct date and time ? This settlement ensures that consumers will receive the refunds that they are entitled to.. At this point, this transaction constitutes fraud. Never Again. This is ridiculous! IndustryLegalTop Story The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. Called for a refund and they won't give me one and the manager hung up on me. The cookie is used to store the user consent for the cookies in the category "Other. That is a great question. 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Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. Refund peoples money. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Stubhub does not accept returns and does not have a return policy. this company sucks. Massachusetts has clear rules on returns and refunds. This cookie is set by GDPR Cookie Consent plugin. "If you have tickets to a show that is postponed, you will be able to select your refund . The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. All of our tickets were void, fakes, frauds. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. The game has been changed to Sunday 27th August and we are simply no longer in the UK. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. What about Canada? I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. A UNETHICAL ON THEIR PART. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. StubHub has already been targeted by a $5 million lawsuit over the change. Its really not fair to people whom purchased on this platform. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. Bought tickets, they had an issue with the address during shipping and returned my tickets. All rights reserved. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. However you may visit Settings to provide a controlled consent. Make the best possible case for yourself. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. I wish I had read this before buying. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. Their poor customer service folks! The cookies is used to store the user consent for the cookies in the category "Necessary". So now the tickets will not arrive in time for my event. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. if you have any questions please feel free to contact me. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. We waited two hours until they decided to open the door again. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. You will receive an email with instructions on how to receive your refund. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. anyone have any advise on how to deal with this? How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. I was told at the door stub hub does this frequently. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. Remember to provide us with valuable feedback. How long until my credit card is credited back? be around to get first dibs at floor seats, on 09/20/2012 I went You dont get to change the rules to suit you after the fact. NEVER AGAIN will I use STUBHUB. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. We are changing the way you register and sign-in to the StubHub Community. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Said cancellation was glitch. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Contacted the event, and they said the wristband was already registered to someone else. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. I'm being charged on sold tickets that were then refunded. The parking pass was sent to me with in 5 mins. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. Receive a full refund of your purchase 2. I called immediately but received the same reply, "No refunds!" i have tried to call several times but have been on hold >3 hours on 2 occasions. But by the end of March, refunds were suddenly gone. How is this right? If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . I have been attempting to contact you several times regarding ticket order #553613638. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. For $2400 this is pure BS and will not stand. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. This is ridiculous never using them again. StubHub changed its fine print on March 25, offering most customers just a credit. I will never use StubHub again. This cookie is used for the website live chat box to function properly. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. It is not specified anywhere in the mobile site and hidden in the desktop version! The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. Terrible customer service. To Stubhub.com and surprisingly they were already on sale. It's not fair to the seller or stubhub. Honor yours. You can resell your ticket using either an app or a PC. Announcements have been made but, a plan of action has not been put into play quite yet. Stub hub fraud.. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. Worst Customer Service Ever. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. 4.6.2020. My girlfriend's 30th bday gift is being ripped off! No Wonder I See Horrible Complaints. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. I listed tickets on Stub Hub for a Broadway show. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. StubHub itself admitted no wrongdoing in the settlement. He was waiting for someone else to send them to him. However, StubHub offers a refund. Stubhub did refund, but plans are ruined last minute. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. Major League baseball canceled the game and StubHub changed its policy. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Their tech team looking into it or b.) I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. This is the worst service I have ever are ticketes but are tickets were NO good. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . I will NEVER use stubhub again! As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. $868.64 is a lot of money especially now to just throw away. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. Unfortunately, my order was submitted when I was clicked the cancel button. StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. I wish I found this website earlier. Can you explain to me how I can still use the credit that I was issued? Highly dussapointed. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. That's literally the only way you can get your money back from these thieves. I have explained this to them and basically they don't give a crap. Others were postponed. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. BOSTON . I checked by calling Ticketmaster. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. 01-24-2022 11:26 AM. Did StubHub's changed ticket refund policy violate Massachusetts law? Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Is it still taking 120 days? On or about May 3, 2021, Defendant announced that it would provide Eligible After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. I would like my money back due to a postpond concert hours before the concert. How is this legal for them to keep MY money? Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. These cookies track visitors across websites and collect information to provide customized ads. Did you think about anybody besides yourself? StubHub updated their policy today. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. She said to late sorry. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." 2023, Hearst Television Inc. on behalf of WCVB-TV. Hopefully the credit card company will stand up for me. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. them this was wrong and deceitful and did not get off the phone until they refunded my money. Shame On You. We will process the refund to your original payment method within 5 days. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Dworsky says he hopes she'll intervene. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. Terrible service as solution they've suggested me to sell them again, so fraud other people! while we were at work. Didn't find out until day before event. My order for $402.19. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? We're not refunding money at this point,'" Cormier said. We were going just to see one of them. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. I called stub hub because my brother got the wrong seats for a concert. I went to Barclays Center for the Chris Brown Party Tour yesterday. StubHub Refund Ticket by Phone. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm.
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