item not as described ebay return shipping10 marca 2023
Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Check the seller's return policy in the listing to see who is responsible for return shipping costs. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. If you want the items back before refunding, I'd accept the return and send them a shipping label. 01-08-2020 As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. Purchase shipping insurance for your items Its well worth the money! And dont waste time taking packaging pictures Refund the buyer and get the item back. Youll hear from us within 48 hours. Seller with 11000 feedback. eBay gives this MBG for Australian and International buyers, however . We've outlined your response optionsbelow. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. The seller covers the cost of the return. There is a big reason for this. If you're responsible for return shipping. What do you mean by adding sold as is to your terms and policies? Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Often, they will review the messages and realize the buyer did not read the listing. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case eBay Exporter of the Year was a great success! eBay Business Equipment Purchase Protection. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. I have been selling on eBay for 23 years and I do not accept returns and never have. Being faced with a return request can be very intimidating. It was an auction that I won. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Covers your purchase price plus original shipping on virtually all items. This will definitely help any return request case that comes your way and a good habit to get into. Located in: Ciudad Autonoma de Buenos Aires, Argentina. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. Listen to this weeks podcast to hear sourcing methods from a seller! If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. All Rights Reserved. Simply print the label on normal paper and tape it to the package. If, after a few days, youre not happy with the sellers resolution, were here to help. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. 114K subscribers in the Ebay community. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Check out this video to understand how dimensional weight is measured when shipping. Welcome to the Shipping board! See Partial refund guidelines. In this case you can: Refund the buyer and get the item back. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. If, after a few days, youre not happy with the sellers resolution, were here to help. Good luck and sorry you encountered this circumstance. Ready to start making a good side income from flipping? This is a win win for both of us. Something went wrong. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. This was one of those times I was pretty happy I had taken photographs while I was packing it. Refund the buyer, the buyer keeps the item. Some people think private sellers have to accept returns and this is just not the case. Need an update on an open return request? Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. Oh, Ship! I find too many fun toys for my family (or myself), and just love the whole process. You can also find more information in our full article below. Ebay sides with buyers in not as described claims. What does the eBay Money Back Guarantee cover? 1. You do not have to be in a hurry when you receive the item to refund them. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. I grew up in Central Florida and have lived here my whole life. Learn the fundamental steps for running an eBay business. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). Read the complete details about the eBay Money Back Guarantee. My second reason for taking photographs of the items I ship? If you want to start your own business, the reseller business model can be a great place to start. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. The seller was not accurate and now the seller or ebay wants to give me my money or item. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. There are several ways you can send an item back to the seller. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. What if the seller doesn't offer returns? For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. Your email address will not be published. When you start selling on Ebay, decide if you are willing to take returns at all. Read the complete details about the eBay Money Back Guarantee. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. Return Claim "Not As Described"? You are describing the old rules the rules changed a few months ago. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). Having an accurate listing description is so important, especially if you are selling used items like I am. eBay Money Back Guarantee policy, Welcome to the Selling board! Most of the time if you have an issue with a purchase the seller will be able to solve it for you. When a buyer opens a return request the funds related to the sale may be put on hold. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. But they don't have to disrupt your businessor your profits. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. 01-08-2020 Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. The condition of the returned item is important, so repack it carefully. Ebay sides with buyers in not as described claims. Ifyou use an eBay returns label, tracking details areautomatically uploaded. Copyright 1995-2023 eBay Inc. All Rights Reserved. We have several policies built into our business model that protect us from having to return items.