how do i report a downed comcast line?10 marca 2023
Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Downed Power Line. Please help before someone gets hurt. Warn others to stay away. I am an Official Xfinity Employee. An official employee, such as myself or whoever is first available, will respond. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Report A Downed Line. Click to reveal How do you fix an exposed wire without electrical tape? Report it online using Xfinity Assistant. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It's not the power line and I don't think it's the regular cable either because there's no service outage. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Our community is your official source on Reddit for help with Xfinity services. Click the Check for Issues button. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Please call this number (855) 307-4896 to set up your service. Let us know if you find downed or uncovered wires or cables in your area. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Thanks. This post was marked as closed. Thanks! I called on 7/20/21 to report this issue and no-one has been to fix the wires. Call 911, which will get the FD out to asses the wire (s). Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Question: Does Comcast Hve To Repair A Cut Cable Line. It's not the power line and I don't think it's the regular cable either because there's no service outage. A coaxial cable is capable of carrying current. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I have a downed wire in the middle of the street. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Select Restart Modem to begin troubleshooting. How do I report a downed telephone line? The easement at my back property line has poles with electric and utility lines. Sky News is distributed via an English-language radio news service, and through online channels. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We've had a downed wire touching our building for about two months at this point. . Verizon Business customers. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. It may be used in setting the FCC's priorities for regulating companies like Comcast. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. If you absolutely need to have it removed, consult with an electrician before doing so. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. It is to be expected when weather conditions are severe. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Thanks! Update on June 10, 2021. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. In order to get started can you please send me a Modmail message with your full name and service address? How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Whenever there is an outage, your first step is to report it via email or twitter. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Can you please send us a Modmail message with your first and last name and full address? Enter another ZIP to see info from a different area. Some utility companies mark or paint their lines. Electric Lines that run from the utility pole to your residence. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. 115.124.120.233 Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Here is a list of frequently requested telephone numbers: Cable. Can you direct message your name and address? Sound the horn, roll down your window and call for help. We ask for direct messages because we can't post personal information in public. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. It's a hazard to pedestrians and vehicles! Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? came out and verified that it isn't live. I am a bot, and this action was performed automatically. Should you experience further issues, please create a new post. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. You have to sign up for gig service and sign a 2 year contract first. Immediately Call Emergency Services. Yes, Comcast will come to your house to install the cable lines and equipment to your home. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. How to report a down or damaged CenturyLink line. Then Call Us. Call BGE at 1-877-778-2222 to report any downed electrical lines. Ask for the Comcast liason. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Our team can assist with getting those downed wires raised. Say "No account." Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? I am a bot, and this action was performed automatically. Press question mark to learn the rest of the keyboard shortcuts. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Store Locator Status Center Check for outages and troubleshoot your services. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. ASA, ABA, Adherence). Verizon Business provides technology and network solutions-along with plans, devices and wireless services . I am a bot, and this action was performed automatically. Make the report to that person.. Report or View Outages; Other Contacts; General, Business, Landlord, . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Dial 333 to get connected to a customer service representative. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Voting closed 14. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. A drop-down list appears. How do I report down a cable line? Our team can help get that line raised. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. There appears to be no other way to contact comcast/xfinity. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Create an account to follow your favorite communities and start taking part in conversations. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Its important that you dont exit the vehicle unless youre in imminent danger. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. For immediate assistance, check out the Xfinity Assistant. How much notice do you need to give Comcast to cancel? It's infuriating. Type your message in the text area near the bottom of the window. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Hello there! With our new Xfinity support chat, you do not need to input the name of a person. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Click Continue. Cookie Notice Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Just select Xfinity support and you will be able to speak with the next available specialist. If you have questions about your services, we're here to answer them. Emails sent with an attachment cannot be processed. Our community is your official source on Reddit for help with Xfinity services. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. the chances of Comcast having their act together enough to even . We truly appreciate you taking the time to reach out to let us know about a downed wire. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For immediate assistance, check out the Xfinity Assistant. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . This website wants shut If you receive overhead electric service, your electric system con- sists of the following: 1. How to Reach a Real Person at Comcast/Xfinity. Contact Customer Service at (800) 391-3000. Not a word either by phone, email or through the support chat since then. Get in touch with Comcast Business. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Click the direct message icon, 2. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Search accounts based on account number, or chat online. Click Continue. Then, call PG&E at 1-800-743-5000.