vivid seats complaints10 marca 2023
We spent $700 and had our experience ruined for really no good reason. Vivid Seats denies these . Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. I had a purchase trouble on Vividseats. I specifically chose a section my whole group is in. Vivid Seats Review: Is it Legit, Reliable or a Scam? For further help, send us a direct message. Beware. They take your money, and you have no valid tickets. I just want the Tickets I spent over 2 thousand of my hard earned money on. Do not trust Vivid Seats!!!! 1239964100050. WONDERFUL Young Man. Terrible customer service. Please refund me the differance between what you charged me and what the tickets actually cost. I did not get what I paid for. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Vivid Seats Review Summary. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. Long story short the ticket transfer did not go smoothly. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Vivid Seats has not responded to my email. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. Got us a great deal on our tickets love this company. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. Do not waste your time or money on this company. Anyone can write a Trustpilot review. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. What are "Email Delivery" and "Instant Download" tickets? He said they can't refund anything because they connect 3rd party sellers. Ticket resale limitations; prohibition; exception. No refund offered!! Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Please refund me the differance between what you charged me and what the tickets actually cost. Never received tickets or a refund let alone even an apology. We apologize that you didn't receive the tickets you requested, Charlotte. 3 for $533.58. I was unsure on how this all worked. The support team was very friendly, knowledgeable about the event, and got me great seats. Absolute worst customer service ever. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. 100% buyer guarantee. Refund of ticket price. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Unsubscribe easily. Spent all week leading up to the event trying to call only to get the worst support ever. Patient, reassuring, and kind -- why I will use this entity again! I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. From A to Z, Vivid Seats customer service is fantastic. Then the day of the event I got an email cancelling my ticket. The latest review was 2 months ago. Who Sets the Price on Vivid Seats? Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Never again. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Yes. The event was then rescheduled for July of 2021and then cancelled again. Lots of filter options to narrow down events. Ticket Listing Information 9. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. You are paid through PayPal after the event occurs. They are aware of this issue. Ultimately, hung up on me. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. and go to stub hub and . Her personality was fantastic and the whole experience was just perfect. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. I complained and they advised these were upgrade tickets and no refund would be issued. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I feel sorry for other customers who have lost a lot more money than we did. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. We are filing fraud with the bank and reporting to the bbb. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . Will be buying more tickets from them in the future. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. With 30 mins. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! I ordered premium tickets for the orchestra section. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. I had listened to his show on the radio (and bought many of his books) for many years. From over pricing. I wish you didn't exist. I was told that I should have known that by this note that was listed: xfer Piggyback. I thought Vivid was a pr0n company. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. This complaint was posted by a verified customer. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. They refuse to give a refund due to sending the tickets prior to showtime. She knew exactly what I needed and arranged to have it. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Desired outcome: Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. They simply dont care. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. Ratings and Reviews 4.6 out of 5. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. But, what I'm reviewing . Tickets to Aint to Proud Stage Play in West Palm Beach. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Our online support team is here to help resolve your concerns. Very helpful indeed! They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Well the day before the game which was 4 hrs from my home they quit responding to me all together. I paid $322.17 for 3 seats. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Definitely recommend. The total price was $1405.95. We lose as a result of your opportunistic business model. We assure that you and your partner will be able to sit together. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. It is a safe and secure process. The seller is not responsible for paying shipping fees. Customer service would not help since the event was technically postponed and not cancelled. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. I will not be using this company again and will never refer a soul. He was very knowledgeable and courteous. Kept telling me same blurb about it was my fault, not his, no refund, etc. Then allows the seller to change the date to the day of the event. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. Could never get the tickets. Disgusted. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Refunds can only be granted in the event a show is cancelled. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. I've had the same issue though my costs aren't that high. Jeremy of Las Vegas, NV Verified Reviewer. I would like to warm people to avoid buying tickets through Vivid Seats. We also ensure all reviews are published without moderation. Vivid Seats is a trusted and reliable way to buy and sell tickets. Dont use this site they are horrible. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Leave the paper at home! I own a venue. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Heads up. I will never ever purchase from Vivid seats again. The issue was they didnt have the tickets, but had 2 close by. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. I just want the tickets I spent my hard earned money on. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. You get an email when the tickets are sold, and then you either upload them or ship them. Vivid seats are scammers. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. 2023 Trustpilot, Inc. All rights reserved. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Over 100 million tickets sold. He said I should post the tickets for sale. I bought 2 tickets to Super bowl for my 11 year old son. They made me jump through hoops to get my money back. Copyright 2022 Consumers Unified LLC. I will never use vivid seats ever again. I never used them before but I know many people who have. Vivid Seats provides a "100% buyer guarantee." So what happened here? I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Yes. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. Its not right that they say they have no control over the seller. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. I expect to pay the normal service fees, but not what you charged me for the tickets. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. I was going to the AFC championship game and bought a parking pass from Vivid Seats. If you have any questions about the refund process, feel free to reach out to our Customer Service. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Vivid Seats. they are all the same basically. I suggest never doing business with them. Its not final unless I had the tickets available which I didnt. All Rights Reserved. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Below is a collection of reviews and ratings pulled for your easy reference. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Providing an exceptional buying experience is something we want all of our fans to experience. That means the seats were $351, not $264. Sellers can choose the price for their tickets and modify them at any time. I purchased tickets through you company for the September 11, 2022 Rodeo. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. It goes against our guidelines to offer incentives for reviews. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. I beleive he explained everything I needed to know, in detail. The 21st was spent on the phone trying to aquire our tickets. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. They deserve to go bankrupt as they cost me $800. For 2 and now the event is selling them for 25$$$!!! It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. I do expect a responce and an apology for this overcharge. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. New customers can take advantage of this exclusive discount offer! How do I know I can trust these reviews about Vivid Seats? On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Overall, my experience was very positive. Products used:Tickets for an upcoming football game. We apologize for the frustration you experienced. Can I exchange my tickets for a different quantity, or for tickets to another date or event? This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. My experience is consistent with those reported on BBB. Suite 800. 1st time user. Vivid Seats - Fraudulent agreement / promises made for a full refund This review was chosen algorithmically as the most valued customer feedback. It asked how many tickets I wanted which I selected two. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. They refused to issue a refund as they said the tickets were sent via email. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. The tickets are yours now to you have to figure out what to do. Share your photos and videos with others to prove the truth of your words. This is absurd!