All rights reserved. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Time to have your say on the future of our leisure service. To register with My Housing Account, select 'my account' at the top of the Council homepage. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: email@example.com Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Whats in it for you? If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Youll be paid a competitive salary plus additional allowances where relevant. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. Were delighted that you want to come and work with us. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. endobj House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced.  Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Top Jobs in Gateshead, England. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Please continue to be patient, as we are experiencing a high volume of phone calls. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. This includes both small leaks and emergency repairs. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. The contractors are currently repairing seven properties a week. She added: "Someone has got to own it. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. 1 0 obj Don't worry, we can still help! The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Copyright Andy T - 2021. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Employer Est. To keep up to date, why not follow us. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. These include re-fixing toilet seats and repairing minor leaks. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. 0191 433 3174. firstname.lastname@example.org. Internal deterioration such as damage to carpet, walls etc. Thursday 26th January 2023. We are Gateshead Council'sHousing Team. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Read more about the Housing Capital Investment Programme. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Failure to do so could give you grounds to make a council house disrepair claim against them. Reporting repairs Home. Some of these jobs need to be inspected before the contractor can start the work. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. 4 0 obj Some of these repairs need to be inspected before the repair can be done. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. Gateshead Housing Disrepair Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Wednesday 2nd November 2022. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Repairs & Voids. <>>> % Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Gateshead Council 4.0 . For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. You can create a free account to post activities, services and promote organisation working in Gateshead. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Unfortunately, this job posting is expired. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . If you experience any difficulties using this service, please email email@example.com. The panel decides which services they review based on various criteria. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. If so, please keep reading as youre just what were looking for! <> United Kingdom. The council is responsible for most repairs to your home. Any resident with My Housing Account can access this service. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Background 2. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. View my payslip. I have to tell you, this week I have had four complaints that have been going on for two years. Are you a Council or Housing association Tenant with housing disrepair issues? "The garages at Leam Lane had already been condemned, and we were working towards . As a council housing tenant, you are entitled to a good standard of living. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. NE8 1HH If we miss an appointment and we didn't contact you, please contact us. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Payslips. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". These are repairs which need quick attention and don't need an inspection first. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". If this is not possible, we will replace with the items we hold in stock. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Gateshead, England. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Gateshead. You should report any damage to your local housing office. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. endobj If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. This covers things like outside painting, replacement windows and annual gas servicing. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. There's also additional service charges from 115.85 a week, this cost is eligible . As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Our housing offices are currently closed to the public. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. You can also claim compensation for the damage that has been caused during repair work. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? If your repair can't wait until the programme we will carry it out within the normal timescales. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. %PDF-1.5 There are no emergency or urgent repairs outstanding at this point in time. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Our business support events remain cancelled for now. Our business support events remain cancelled for now. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. We will need to look at what has been damaged so please don't throw anything away. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. If possible, email your repair to firstname.lastname@example.org Or call 0800 408 6008 Monday to Friday between 8am and 4pm. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Well, theres so much on offer and heres just a few of the highlights! We hope to reschedule these eventsat a later date. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. 182-184 High Street The site has been designed with residents and local groups to ensure it is easy to use. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. endobj We will tell you in advance when any work like this will happen. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. 27,852 - 30,151 a year. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of 0191 433 5353Text: 'ENQ' and your message to 07943 115 email@example.com, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Gateshead Now is a collection of the latest news from Gateshead Council. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. We are Gateshead Council's Housing Team. <> A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . I have got this complaint, they monitor it and see it through to the end. We have guidelines on how long different repairs should take. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. We would not replace all items, only the ones that are required. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". We hope to reschedule these events at a later date. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. E6 2JA. However, the contractor will not ask you for any money when they call. :L+Ftc[Sdu|^Y^. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. You can also include claims for loss of earnings and care costs if necessary. They should all be done. about Our Customer Scrutiny Panel needs you! What are the costs and charges at Watergate Court. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Repairs update You can now report your non-emergency repairs. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. This is commonly known as filing a compensation claim for despair against a housing association landlord. This makes sure that everyone is treated fairly. People really are our greatest asset at Gateshead Council, and we value every employee. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. This is known as the Right to Repair scheme. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. London You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Do you want to work with us in helping to create spaces that are great to work and/or live in? Complain to the housing ombudsman The housing ombudsman is a free and independent service. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. The team were very helpful and understanding of my dangerous situation. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. You have the chance to buy up to 10 additional holidays per year. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Some work to your home is done as part of a planned maintenance or investment programme.