viking river cruises cancelled 202210 marca 2023
. Viking Venus : cruise round Med and on to Israel.This was a wonderful itinerary , a beautiful ship , excellent food and service. On July 10th, 2022 my husband called Viking to inquire when the schedule becomes available. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. 2023-2025 OCEAN CRUISE AND AIR SAVINGS: Offer applies to bookings made from March 1-31, 2023. We want our money back since we will never met the requirements to sail and we never agree to those requirements, Our booking number is XXXXXXX and is associated with ********************* ********. It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. BBB Business Profiles may not be reproduced for sales or promotional purposes. In May, Viking canceled that cruise. An insult! This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Later after giving our deposit (another $8,000) we found out that ******** become a requirement to sail.My husband and I, both for health reasons can not get the vaccines and Viking to this time has been holding our money ($11,367.50) for 3 years (going to the 4th) even when we have requested several times and even hired an attorney to get our money back.When we booked the 2nd cruise, no one told us that we will loose our chance to get a refund. Our points-obsessed staff uses a plethora of credit cards on a daily basis. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. We paid for Travel Protection Part refund, at least 25%. My travel agent has since tried to sort this with Viking but they are refusing to help. River flows are never static and are subject to fluctuations that are unpredictable. Just as with ocean sailings, theres always a risk that weather and river/sea conditions can impact that itinerary, and cruisers must accept that itineraries cannot be set in stone. It's been three years now that Viking has held my family's money hostage because we don't wish to take the jab. Oceania officials said Russian and Ukrainian ports would be removed from 2022 itineraries, while Viking River Cruises canceled . On the last day, all running water was turned off until we left the ship. Airfares vary on other gateways & departures. I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. Posted May 4, 2021. Want all money refunded. Anyone can write a Trustpilot review. These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). On the other end, river boats are built with a shallow draft of about six feet deep to avoid hitting the river bottom. Look at the Mekong you dont cruise in May, June, July and August because its too hot. Any comments Viking? This is insulting and is clearly bait and switch type behavior. This made it impossible to catch the next flight from ***** to buenos Aries. But now some of those waterway dreams seem set to run aground. He he tried to take the trip solo, he was charged. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. This was a question that I asked myself before booking my Rhine River cruise. Other ships were docked at the pier. 140 complaints closed in the last 12 months. . 12 reviews. The line confirmed the steps to TTG on Wednesday (2 March) and said it was "deeply opposed" to the . ), We booked a cruise in 2019 to sail early in 2020. Compare the cost in points or miles to cash, and see which option is best. One of the most popular rivers, the Rhine has river levels falling fast. We Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. I explain ship swapping in the section: What Happens If Your Cruise Is Affected By Water Level? You will be cruising, you will be enjoying," he said. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. Learn to how to find the cheapest awards. The other typical plan is to put the passengers on buses to get around the affected areas. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. The plane returned to the gate and he was transported to the local hospital. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Winston Folkers. Cannot go on a cruise if not jabbed even to countries which have no covid requirements any more. Viking allows those who book the most expensive rooms to book first. Cailey Rizzo. Fraud and deception! We were running between the airlines at ***** to find out what was going on, very frustrating. "We will not cancel any cruises," said Shreiner. RHINE GETAWAY. At no point when we rebooked using our vouchers, were we told the vouchers were not covered under the insurance plan. It turns out that for the most part, if the ship sank, we would be high and dry standing on the sun deck. It was our first river cruise it was 23 days Bucharest to Amsterdam with Viking . Viking's river cruises are aboard Viking Longships and have a maximum of 190 guests. I contacted Trip Mate and was told the vouchers were not covered and that I needed to contact Viking because they handled vouchers. London was on an older plane with 3 seats on the left and right. I was aware that cruise lines' cash flow issues and accepted the voucher. We were informed by the booking person at Viking that we could change the date as necessary for as long of period of time, even years down the road. . We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. We would never do a river cruise again, Paid for a cruise in Nov 2021 for an Oct 2022 cruise, 2 days before departure I broke both wrists, contacted Viking about a credit for for a future cruise - a very rude man said Viking would do nothing- they had my money for almost a year and basically told me "to bad". You could tear down the house and build a dam there, but that is not what is going to happen.. A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. Viking Cruises. Submit a complaint and get your issue resolved. The two most popular are the Rhine and the Danube. That is all it took, I was hooked. I appreciate the time. Desired outcome: South America & the Chilean Fjords - Ocean Cruise Dates & Pricing South America & the Chilean Fjords From $5,999 | 18 Days | 8 Guided Tours | 4 Countries Itinerary Dates & Pricing Resources For current fares, please call a Viking Expert: 1-866-984-5464 or Request a Quote today. Weve been cruising since March with no issues until August, said Schreiner. Royal Caribbean International | Travel Requirements & Safety Protocols. NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. Regent Seven Seas Cruises was the cruise line forced to change the most stops planned for Russia, which included visits to the Solovetsky Islands, Arkhangelsk, Murmansk and St. Petersburg, as well as Odessa, Ukraine. Before you decide to. The Rhine River is more sensitive in terms of river flow because it lacks the dams that are on the Danube River. SA. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. We have had to cancel our river cruise because of their ludicrous covid policy. He will call us immediately - he said. Uber Cash and Uber VIP status is available to Basic Card Member only. The next indicator of river flow problems is the Thames River in England. Thank you. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Cruises - Very disappointed with Viking River Cruises - Reservation # 2672768 We were supposed to do a river cruise and ended up doing a motor coach tour due to low river levels. Related: Booking your first river cruise? coach. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. As compensation we have been offered a derisory 200 voucher towards a future cruise. Having trip insurance may pay you in full depending on your coverage. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. The trip was more expensive so we paid with our vouchers as well as cash. We booked a 14 day cruise with extra days upon arrival in ****** and departure in **** in ****. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. return trip Munich to EWR Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The 13-city cruise was supposed to take passengers between St. Paul and New . Review for Viking Osiris to Middle East Swirling Kilt 2-5 Cruises Age 60s Read More Sail Date: December 2022 Cabin Type: Suite with Veranda Helpful Christmas on the Mississippi Review for. We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. The photo is from my first premium, international award flight in 2012. What? We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. 2023 Trustpilot, Inc. All rights reserved. I checked with many countries and all their restrictions have been dropped. Or, you might have a few port stops changed out for new ones, or spend more time than you prefer in busses or hotels, possibly with shorter visits to destinations that now require longer bus rides. Just return on our river cruise . We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. We booked a Viking cruise from Venice to Athens in late 2020 for September 2021. They also issued non refundable vouchers for our port excursions. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Share. Think 3 times before booking with Viking!!! Four excursions that I wanted are already sold out. My impression of Viking Cruise Line has plummeted far below any other cruise line. Viking, which operates both ocean and river cruises, has canceled all 2022 departures from its Kyiv, Black Sea and Bucharest itinerary . by Steve CaseLast updated September 6, 2022. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. (I doubt theyll get that right). Any help to resolve this matter will be greatly appreciated. As a matter of policy, BBB does not endorse any product, service or business. It is time for Viking to do the same and act like a cruise line instead of a medical facility. Other viking customers from ******* on the same cruise were also booked the same flight. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. Their ad is wonderful but after all is said and done it is all crap. It is getting harder and harder to book excursions on Viking cruises, so I would advise anyone planning a cruise with them to think twice, if excursions are important to them. Europe has many rivers where cruise lines operate. Refund on premium air payments that we did not receive in premiumservice. This may involve the cruise line putting you up in one or more hotels and paying for restaurant meals. Scheduled and rescheduled elder family care and pet sitting services. Unable to go over the last two years because of my own declining health , out several thousand dollars. I booked the flight through Viking to a Christmas market river cruise. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. River boats are unique because they can float in just five to six feet of water. I told a member of staff about this and was directed to use a toilet on the top deck. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. We are not asking for a refund for the vouchers but to simply have them reissued to be used toward another cruise. When we arrived ************* to get our boarding pass, we were told that viking booked our tickets but did not pay for the tickets. AAA travel called Viking many times to rectify this and in December we were finally told that they would give us a $10,000 dollar credit toward another cruise and a $1,500 dollar shipboard credit. This requirement was enacted after we booked this trip . The US gov has basically declared the "plandemic" over and all other mandates have been drop but Viking still won't change their policy. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. On 10/12 as our plane was taxiing for departure, my husband suffered a medical emergency. Some years, low water levels caused disruptions as early as June and some years as late as October. Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. A place on the excursion I tried to book. We only wanted our money to be applied to another cruise in 2023. . This is known as ship swapping. Why didn't Viking pay to dock? This insurance company is worthless and doesn't live up to the stated reimbursements as advertised in its' brochure. This was told to me by two separate employees. MVJ is locked for this specific cruise , and if you try to book the cruise (UK website) the first available Fjords cruise in now April 2022. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. The food was excellent. Call to book now: 1-800-207-7286. AMA Waterways | Travel Requirements & Safety Protocols. I am going to seek legal advice to, but this ridiculous policy has added hugely to my grieving. Improve earnings, maximize rewards and track progress toward dream trips. My experience with Viking River Cruises is that if they cancel, they will either refund your money or give you a voucher in excess of the cruise value for you to rebook. We could not wash, shower, not wash our hands and NOT able to flush toilets! We were given the option of a voucher or cash Sheila Davies is a retired gas industry professional based in Northumberland, England. This matter has not been properly escalated to the legal department.Our time is running off to recover our money and we can not travel due the vaccines requirements and the only absurd respond that we get is to transfer our vouchers.We are extremely disappointed of Viking Cruises after we decided to support the company. Beware of Viking excursion policies. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We rebooked our trip but Viking canceled it again and another voucher was issued. Viking River Cruises Viking Rolf (Photo: Viking River Cruises) January 27, 2018. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Booking XXXXXXX. Thats because the weight of the cargo such vessels carry affects their draft (the distance between the ships bottom and the water line). Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. The ship can welcome up to 386 passengers, and. A sales representative ******. Desired outcome: Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. We opted for the voucher. Customers should not be treated this way. Viking River Cruises The line is canceling all 2022 departures of its Kyiv, Black Sea and Bucharest itinerary. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? Refund or partial credit. 4. All other passages from ******* for the same Antarctica cruise with Viking Octantis got their boarding passes with no problem. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. we went to our connecting American Airlines flight with our Boarding Schreiner does not hold with that assertion because river cruise lines simply adjust their schedules year after year for optimal weather conditions. We accepted and paid an additional insurance premium. The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Our ships have a very low draftabout five feet, he explained. If water levels are low, cargo ships cannot carry their normal loads of freight. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. She really needs this positive experience to look forward to. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. I have had the cruise booked for probably a year but only now would the allow me the opportunity to purchase the spoils. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 Premium Air. If the water issues are closer to the beginning or end of an itinerary, cruisers may have to spend a few days in hotels or bussing to destinations rather than sailing there. This was not the case. At best, youll do a ship swap mid-cruise, a slight inconvenience that will allow you to follow your planned itinerary. Pharaohs & Pyramids. Unfortunately, there are still cruises being cancelled in 2022 due to Covid-19 and the uncertainty surrounding it. Viking's move follows announcements from other cruise operators saying they are . We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. Business Section was crowded 8 units wide while first class just in front Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. If ships have to lighten their loads to cross shallow water, fewer goods can be transported at once. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Princess Cruises | Travel Requirements & Safety Protocols. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. was 4 units wide . (Enrollment required for select benefits.). Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. In this case, you will receive a full refund of your cruise fare. took the call and told us that schedule wouldn't be available most likely till January 2023. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus There are no uniform river flows and water levels are unpredictable. Sandi. Italy is in the worst drought in over 70 years. On the next British Airways flight from London to Philadelphia, The We have had to cancel our river cruise because of their ludicrous covid policy. Really, what is a big deal here? The first example of river distress is the Po River in Northern Italy. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Utter and total joke. The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. I'm now wondering what the cozy deal is between Viking and Trip Mate, considering the vast number of Trip Mate complaints from Viking Cruise customers. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. We have one ship starting in Amsterdam and one ship starting in BaselIf they cannot pass Kaub [the critically low water point on the Rhine], then [the passengers] all disembark on either side," he explained. Water levels are unpredictable and can vary day by day, depending on what the weather brings. We rebooked the trip for 10/12-10/23/22. They refuse to let us rebook with the voucher and actually suggested if we want to rebook we would have to pay them all over again. Ocean cruise ships usually have at least 25 feet or more or more of draft which would preclude them from river cruising. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund If the region has had an excess of rain, raising the river greatly, the river ship may have problems clearing bridges and other obstacles. He replied "absolutely no way both medically and because ************ weakens her immune system!" Travel Codex is owned by Travel Codex, LLC. The Po River flows 400 miles across the top of Italy from the Alps to the Adriatic Sea. It's also a classic cruise itinerary. Booked a trip just before covid hit which had to be canceled for obvious reasons. SPRING SALE Special Fares Reduced Airfare Dates: Availability: Heres what you need to know. them to clean my clothes again and every night I am on the cruise, Read full review of Viking River Cruises and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. BBB is here to help. Viking is bringing back river cruises to Europe in July. Learn more. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. Holland America Cruise Line | Travel Requirements & Safety Protocols. However, as everyone knows, predicting the weather is not an exact science. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. . Viking changed our flight schedule at very short notice. I never come across a big bunch of ignorant, geriatric, moronic a$$holes as this group I had came across today! Schreiners advice is simple: Just go. This is our third time to book a trip, and in 2023, the medical requirement is still in place. Europe is experiencing unprecedented drought and heat conditions. That' our policy,. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. I used my airline mile and hotel points to travel well and cheap. A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. This site is for entertainment purposes only. Claire and Stanley Keyles planned a dream vacation for June 2020. This they Expires March 31, 2023. This will surely increase the credibility of your complaint. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. If you voluntarily cancel your cruise you may only get a partial or no refund depending on how close to departure you cancel your cruise. Terms apply to the offers listed on this page. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. **** said he would monitor the schedule and will alert us the very day it comes out. Viking Ocean Cruises has sailings listed for June, 2021. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind.
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