ebay seller doesn t accept returns10 marca 2023
Both buyers and sellers must meet all applicable return requirements. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Select. This is the first time I have ever experienced an issue such as this. 04-18-2022 If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. You can choose to add a message to the buyer. Enter the amount you wish to offer the buyer. Sellers are required to deliver the item as it was described in the listing. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. You can choose whether to accept returns if a buyer changes their mind about a purchase. New comments cannot be posted and votes cannot be cast. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. This is the loophole. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. document.write ('&cb=' + m3_r); A Not as Described case does not require you to return the item at your expense. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. In some cases, your response options may differ. See Exclusions and special coverage. Select your carrier and enter the tracking number. It may only be used to recoup losses when an item is returned used or damaged. @missjen316 wrote: Fit issues are not covered by the MBGs. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. So they can make it sound as the 23 days was trying to help you. When a seller opts to 'not accept returns' it can be a benefit to buyers. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery Buyer is asking for a refund because he can't figure out how to use it. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. If you offered free shipping, you'll need to refund the buyer the full amount of the item. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. You probably won't win, but if you don't call, the chance of you winning is ZERO. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. In some cases, we may automatically accept a return request on your behalf. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. IMO as a seller its always better to accept returns, as you then have some control. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. Once you've accepted a return, the buyer should send the item back to you as soon as possible. I just sell locally to avoid all shenanigans. document.write ("?zoneid=4"); Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. You don't accept returns in your policy, and the buyer changed their mind about a purchase. If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. if (document.mmm_fo) document.write ("&mmm_fo=1"); In some cases, eBay may automatically accept the return on the seller's behalf. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). document.write (document.charset ? Thank you very much for your help! What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. This is a good option for low-value items. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Extremely frustrating. var m3_u = (location.protocol=='https:'? Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. I've tried sending messages, and all he says is "it doesn't work". As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. This can be useful when the buyer isn't completely satisfied with their purchase. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. As you may already know or will find out after watching this . Welcome to the Returns board! Start a return. Buyer's expect returns. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. SeePartial refund guidelines. Both buyers and sellers must meet all applicable return requirements. Annoying isnt it. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. the seller life. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. 01:47 PM eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. The seller is required to respond and honor their returns policy. Select your reason for the return. This is all true, but only for items that are REALLY Not As Described. See our seller protection policy to find out how to qualify to give a partial refund. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. Should I wait for the seller to contact me? The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. What if any recourse do I have in this situation. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. i probably get osmo pocket instead." Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. I have an email that I have never seen in my 20 years at eBay. document.write (document.charset ? We've outlined your response optionsbelow. Offer a partial refund The buyer will receive a partial refund, and they'll keep the item. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. Tip If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. You accept returns in your policy, and the buyer changed their mind about a purchase. var m3_r = Math.floor(Math.random()*99999999999); If we're asked to step in to help, we may ask the buyer to return the item to you. Also this makes the process require the buyer send the item back instead of filing a claim. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. You can ask us to step in and help if you can't agree on a resolution to the issue after 3 business days. I recently asked eBay this exact same question. How do people alwats confuse this. You have 8 calendar days to review the return reques t and take action. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. View basket for details. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. How to accept a return when the buyer changed their mind about a purchase. You can't deduct the original shipping cost from any refund amount. Evidence of successful delivery to the authenticator Something went wrong. 01:47 PM. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). See our Partial refund guidelines for more details. This is a good option for low-value items. No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. How to issue a partial refund after the item is returned. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". From my experience it does deter some buyers from initiating a return request. Keep in mind that some returns can remain open for up to 35 business days. On the next page you'll see the refund amount. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. But I certainly won't be surprised if I have to allow a return anyway. If I accept it, I can still require a return of the item & always do. Unresolved buyer returns can cause sellers . '&charset='+document.characterSet : '')); I appreciate it. The seller may exclude original shipping costs from the refund. Currency exchange rate applied to refunds. We'll then ask the buyer to post the item back to you within 10 business days. For example, you may have opted to automatically accept return requests. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); Big surprise there. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Read our article on, Need help with return shipping? How to give a partial refund after the item is returned. Otherwise you can consider this closed - nothing more for you to do. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. var m3_u = (location.protocol=='https:'? The authenticator's address will be provided to the seller in the Order details. Slow but it beats the stress and aggravations. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. I feel that I am being totally screwed. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. 04-18-2022 To maintain that trust, we expect all members to treat each other with respect. But, yes, you get refunded and get to keep the item as well. It's become so bad that it's the topic of memes and the punchline of jokes. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. '&charset='+document.characterSet : '')); I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. Give a full refund The buyer will receive a full refund, and they'll keep the item. Read theSeller protections policyto find out how to qualify to issue partial refunds. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. This is a good option for low-value items. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. For returns and exchanges less t So let me get this straight? It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller.