viagogo refund australia10 marca 2023
The company has been the target of customer complaints, industry backlash and court action overseas. You warrant that you are over 18 years old and have the legal capacity to make the transaction. They could not promise tickets or even tell us where the seats were located in the venue.". How do I unsubscribe from your newsletter? I understand the answer but I dont like it. 2.10 Collecting Payment. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. 2.6 Making an Offer. We may also first deduct any amount you owe us from any amount we owe you. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. Try to get in touch with the reseller for a refund. Why do my tickets have someone elses name on them? ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. 2.1 Requirements. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. PLEASE REPORT THEM TO PREVENT MORE VICTIM! the price it is sold for on the primary market). Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. How do I change the email address on my account? Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. 4.3 Sellers Shall Not Include Promotional Material with Tickets. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. 2.8 Notification. We care about accuracy. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. 6.8 All Sales are Final. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. 2.18 Merchant Description. Read more: They can't be trusted. The. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. I entered the incorrect email when registering, how do I change it? It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Safe ticket buying if you're going to a gig or sporting event. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Viagogo has advised customers who cannot attend a rescheduled event. Join millions of happy customers that have attended their favourite events, thanks to viagogo. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Copyright (c) 2006-2023, viagogo AG. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Received just 2 days before the concert transfered from someone via ticketmaster! The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. Anti-ticket-touting campaigners the FanFair Alliance . You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. We made the case to Google Australia that Viagogo is still up to its old tricks. You can email the site owner to let them know you were blocked. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. 2.9 Seller's Confirmation Obligation. FanFair Alliance - Ever get the feeling you've been cheated? Viagogo does not pay sellers unt. Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. Dec-23-2017 03:49 PM. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. We often link to other websites, but we can't be responsible for their content. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. There are limited situations where refunds can be granted. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. Ticket listings are a representation of actual seat location. (Subclass 870) Sponsored Parent (Temporary) visa. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. It also failed to adequately disclose to consumers that it was not a primary ticket seller. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. CHOICE supports the First Nations people's Uluru Statement from the Heart. Viagogo ranks 177th among Tickets sites. If you buy through Viagogo your ticket could be fake and you could be getting ripped off. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. You may find other users information to be offensive, harmful, inaccurate, or deceptive. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. Additional information can be found in our FAQs and on the ticket details pages. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. 3.3 Laws and Regulations. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. Unfortunately, postmarked entries after June 5 will not be accepted. 6.10 Notices. About this app. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. FILE A DISPUTE WITH YOUR BANK. The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). The message from Viagogo is "please note these tickets may not be available again if you abandon them''. Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. 4. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. 6.4 Release. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. When you do an internet search, do not use the word tickets. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. To request a refund: From the actions menu, select the 'Request Refund' option. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. For a list of these situations see They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. 6.11 Permitted use. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. Original price eur159!!!!! Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". You will need a username and password to access the Site and use the Services. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. 2.5 Tax on Seller Proceeds. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. All sales and bids are final. It emerged that tickets from a legitimate Real Madrid ticket seller to see the same game were $442, and they hadn't gone on sale yet. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. 6.7 Third Party Information. 3.4 Indemnity. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Just as before, when you make a ticket selection, the clock starts ticking. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Click to reveal In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. Justice Burley labelled that as "qualitatively a very serious misrepresentation". $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. Viagogo will never pay you after you sold your tickets and you can never get back your money. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. When We receive an offer by bank transfer, We will check to see if the bank account is valid. This charge is in addition to the amount originally paid for the tickets. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. When listing seated tickets, all tickets in the same listing must be consecutive seats. The action you just performed triggered the security solution. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). 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The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. You are on a Viagogo website. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. you did not use your RRV for any travel(regardless of the reason). Service 196 Value 191 Shipping 166 a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. momentum in tennis physics. Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. Otherwise, avoid!!! Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. This does not prevent us from varying these terms without reference to them. Invalid tickets are defined as anything where buyers are refused entry. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. In August 2017, the ACCC announced it was taking Viagogo to court. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I haven't received an email confirming my order. Third, watch out for drip pricing. Sellers should use our automated online confirmation process. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". 5.2 Violations, Termination and Suspension. This could be a tough call for many internet shoppers. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. You are on a Viagogo website. 4.1 Double Posting and Removal of Tickets. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. -Skip the queue - buy your tickets in just two taps. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. To be eligible for a VAC refund your application needs to have been finalised. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. Ticket-holders to postponed events will be able. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Australian Competition and Consumer Commission (ACCC). 198.54.123.248 As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. ", "I only became aware when looking at our credit card transactions $1500 for two tickets. It is headquartered in the United States and owned by StubHub Holdings. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Performance & security by Cloudflare. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% This is so we can promote the sale of tickets and items that You list for sale. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Your IP: THEY ARE SCAMMER! Sellers can Report a Problem using the Report a Problem link on the online confirmation page. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. 5.4 Making Adjustments. As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80.
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